Need It Now - Service


Need It Now provides a variety of services beyond just accommodation bookings. From our loyalty rewards program that keeps rewarding you, to our corporate services for businesses all shapes and sizes. If you can not find what you are looking for please don't hesitate to contact us, our experienced team should be able to assist you with all of your travel needs.

Frequently Asked Questions

Q. How do I book?

A. Booking your last minute accommodation with Need It Now is so easy! There are just five simple steps to follow.

  1. Select your destination from the list.
  2. Browse through the list of hotels with rooms available until you find an offer that's perfect for you. If a hotel has several different room styles or packages available, only the lowest priced one is shown on this page. To view other offers and packages, and for more information about the hotel, the rooms and the location, simply click on the hotel name.
  3. Select the dates and the number of rooms you would like to book.
  4. Press the Book Now button and complete the details we require in order to be able to take your booking.
  5. Press the Pay Now button to complete your booking. Your credit card payment is handled by our secure payment system. Once your credit card details have been processed, your booking is automatically sent to the hotel and a confirmation email is sent to you.
  6. You may be required to present photo ID on arrival at the hotel. A credit card imprint or cash deposit will be required to cover incidental charges.

Q. Am I guaranteed a room at the rate shown?

A. Absolutely! There are only a limited number of rooms available at these special rates so book early to ensure you get the best deal. They don't last long.

Q. How do I pay for my accommodation?

A. To obtain these great rates, we require payment in full by either credit card or PayPal at the time of booking. If you do not wish to use your credit card over the Internet, PayPal is a secure alternative payment method.

Q. I need to change my booking - what do I do?

A. If you wish to change your booking, please contact us as soon as possible.

Please note that last-minute hotel rates are not always available and cancellation penalties may apply.

Q. I need to cancel my booking - what do I do?

A. If you have to cancel your booking within 48 hours of your stay, the cost of your first night's stay is generally not refundable. If you give us more than 48 hours notice of cancellation, refunds will depend on the individual hotel's cancellation policy. Administration charges may apply.

Q. How safe and secure is my payment?

A. Your credit card payment is handled by the our secure payment system. The information you provide is securely encrypted before transmission to the Card Authoriser to prevent unauthorized access to your card details.

Q. What personal details do you collect and what do you do with them?

A. We collect the minimum amount of personal information. We require your name, telephone number and email address which we will pass on to the hotel for them to handle your booking.

Our secure payment system will process your credit card payment.

When you make a booking with Need It Now you have the option of subscribing to our newsletter which will bring you details of all the latest deals. If you choose to subscribe, your email address will be retained on our mailing list. Please see our privacy policy for more details.

Q. What is pillowPOINTS?

A. pillowPOINTS is our loyalty rewards program that rewards you for every booking you make. It is free to join and you can redeem your points on any booking in any destination. For more information visit pillowPOINTS (

Corporate Services

Need It Now is Australia's best last-minute accommodation service. We sell discounted accommodation including hotels, motels, apartments, resorts, B&B's and lodges from around the world. With over 100,000 properties on offer every night, you can book the best deals available via our easy-to-use Need It Now website and receive an instant confirmation. Whether you're a seasoned corporate traveller looking for the best deal or taking a well deserved holiday with your partner Need It Now has the best last-minute deals for you.

Business Bookings

The expert team and Need It Now are your one-stop-shop for business travel throughout Australia and New Zealand.

Whether its travel in the next month or year-round accommodation, farm-stays for your team building day or a private plane to get your CEO from A to B the Need It Now team can assist you taking care of all of your travel needs.

Our expert team can take the work out of organising your business trips, conferences and away-from-home events by taking all the planning off your hands and organising it for you ... at the best possible rates of course.

Do you book a lot of travel? We can assign you a personal consultant to handle all of your company's travel, transfers and conference needs. Just call us:

Monday to Friday from 6.00am to 8.00pm (AEST),
Saturday from 8.00am to 05.00pm (AEST)
Sunday from 9.00am to 5.00pm (AEST) on:

 Australia*   1300 130 601
 New Zealand*   0800 SAVE NOW (0800 728366)
 International   +61 2 8248 2350

Group Bookings

Need It Now is backed by one of Australia's largest travel wholesalers and inbound operators, therefore we are well equipped to assist you with any large group bookings or conferences all around Australia and New Zealand. Our Group Travel Management team handles in excess of 550 groups a year. And are fully versed in all aspects of group travel management, we can cater for groups as small as 20 and as large as 500. Our dedicated, experienced team is well trained and committed to delivering the highest quality, reliable, professional, efficient and personalised service. We can also provide local multi-lingual guides who focus on professional, personal service and customer satisfaction.

Experience has taught us what the most popular group activities and destinations are in Australia and New Zealand and we have compiled a comprehensive range of group travel itineraries to cater for all interests. In addition, we also have the ability to tailor exclusive programs for visitors according to budgets and special interests. Whether it is a Group Series or an ad-hoc request, you can be assured Need It Now will provide you with the best quote tailor-made to your needs and budget requirements. Accommodation as well as touring products are reviewed regularly to ensure we continue to provide our partners with the best quality at the most competitive price.

Contact our Groups Travel Management Team today on 03 9867 7233 or email us at

Business Bonus

Need it Now's business clients are rewarded even further through our pillowPOINTS corporate membership where your company earns pillowPOINTs for every travel booking made through both Need it Now and our partner sites Sunlover Holidays, NSW Holidays, Travelmate, Great Aussie Holidays, Travelpoint and Need to Escape.

Every member in the corporate membership can earn pillowPOINTS that accumulate towards the corporate account and the account is managed by one nominated account holder.

Your company's pillowPOINTS can be redeemed on any booking at any destination for any night.

Join your company up now, pillowPOINTs corporate membership is a great way of turning your Need It Now business travel into a staff reward or holiday.

Price Guarantee

Because Need It Now has the largest range of holiday options we can be the most competitive. Our prices are the best in the business. If you find a cheaper deal across Australia and New Zealand we'll happily do what we can to match it on the agreement with the hotel.

Join Our Newsletter

Join our weekly email newsletter today and start receiving our top deals today. You will also receive notification of any promotions, special sales and competitions. Join Now

pillowPOINTS our Loyalty program

About pillowPOINTS

pillowPOINTS is a unique travel rewards program which allows you to earn pillowPOINTS with every booking you make on Need It Now or on one of our other partner websites. As you earn pillowPOINTS you will be able to redeem them against future bookings and with no block out dates the options are endless.

Member Benefits

  • Accumulate pillowPOINTS for every confirmed booking you make and save on your future bookings.
  • Your pillowPOINTS are converted into member dollars when you redeem pillowPOINTS for your next booking
  • Access thousands of top hotel deals.
  • Regular newsletters and exclusive hotel deals will enable you to increase your pillowPOINTS
  • Earn pillowPOINTS on multiple travel products from Hotels, to car hire even travel insurance.
  • Monthly pillowPOINTS Statements to provide you with your latest point balance and activity or you can view online.
  • All Members receive a pillowPOINTS membership card with your member details. There are 3 levels of pillowPOINTS membership SILVER GOLD and PLATINUM.
  • You can start use your pillowPOINTS to pay for all or part of your future bookings as soon as you have reached 5,000 pillowPOINTS in your Current Account Balance.

Join Now

To join now our find out more visit pillowPOINTS, (

Offline Bookings

Make A Booking

Need It Now offers an offline telephone service to our valued customer. If you find yourself needing a room with no access to the internet simply call us and we can make instant bookings for you.
Just call us:

Monday to Friday from 6.00am to 8.00pm (AEST)
Saturday from 8.00am to 05.00pm (AEST)
Sunday from 9.00am to 5.00pm (AEST) on:

 Australia*   1300 130 601
 New Zealand*   0800 SAVE NOW (0800 728366)
 International   +61 2 8248 2350

Paying by PayPal

Paypal is a secured method of payment used online all over the world. PayPal allows anyone with and email address to send and receive payments online. Need it Now accepts PayPal as a secure method of payment. For more information visit PayPal (